Find out where a package's credits went查出配套的课时用到哪去了
A parent says they should have three classes left and the system says one. The ledger settles it.家长说还剩三堂，系统说剩一堂。明细账会说清楚。
这篇指南的正文目前只有英文版。标题、摘要与导览已翻译；内文仍在翻译中。
Every movement of every class credit is recorded permanently — bought, used, burned, carried forward, cancelled, adjusted. The running balance you see on screen is a summary of that record, so the two can always be reconciled.
1. Open the package
From the student's profile, find the package and choose Show details.
2. Read the history
Each entry is one movement, with its date, how many credits it added or removed, and why:
- The purchase — the credits the family bought.
- Attendance — one credit off, on the day of the class.
- Missed — one credit off for a late cancellation or no-show. This is the entry parents most often dispute, because they were not there.
- Carry forward — credits leaving one package and arriving in another. It always appears as a pair.
- Cancellation — the unused portion reversed when the package was cancelled.
- A manual adjustment — a human changed the number. The remark is the only explanation that will ever exist, so it should say something.
- Opening balance — credits brought across when the academy moved onto Hull.
The entries always add up to the balance shown. If the family's arithmetic disagrees, the ledger names the class and date that explains the gap.
3. Answer the parent
Read the disputed entry back to them with its date. Most disputes are one of three things:
- a Missed they had forgotten was a late cancellation;
- a make-up class they did not realise was chargeable;
- a family package where a sibling used the credits.
If it really is wrong
Do not quietly retype the balance. Adjusting credits is possible, but every adjustment is recorded with the name of whoever made it — so write a remark that would still make sense to somebody else in six months.
Related: Packages, credits and seats · Attendance statuses explained · The credit consumption report.