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Book a trial安排试课

Take an enquiry and get the child into a trial class, with the details you will need later to prove where they came from.把询问变成一堂试课,并留下日后要用来追溯来源的资料。

Students & families学生与家庭 Front desk, marketer前台、营销 4 min read分钟

这篇指南的正文目前只有英文版。标题、摘要与导览已翻译;内文仍在翻译中。

A trial is where almost every paying family starts. Two fields on this form — the channel and the referrer — are what later tell you which marketing actually works, so they are worth thirty seconds now.

1. Open the Trial List

Operation → Trial List, then Add Trial Student.

The Trial List with the Add Trial Student button
The Trial List with the Add Trial Student button

2. Enter the child and the parent

Name, date of birth, contact number, and the Student Type — the segment your academy uses to group students. The student type decides which levels, class types and packages this child can be offered, so pick it correctly.

Search for the parent by name if the family is already with you; a sibling enquiry should attach to the parent you already have rather than creating a second one.

Two records for one family split their history. Search before you create. Siblings under one parent share a statement, can share a family package, and earn the parent referral rewards as one household.

3. Record where they came from

Choose the Channel — the marketing source that produced this enquiry — and, if someone recommended you, search for the referrer by name.

The referrer is not a courtesy field. When this child later buys their first package, the referring parent's reward is earned automatically off this link — and handed straight to the referrer's child when there is only one it could go to.

Pick the referrer from the suggestions. A name typed but not chosen is not a referrer, and the form now refuses to save until you either pick one or clear the box — a typed-only name used to vanish silently, and the family never got their reward.
Attaching the referrer late is fine. The system re-checks every parent's referral standing nightly, so a link added weeks after the fact still pays out. See Referral rewards.
This is where Leads hands over. The moment the trial is on the calendar, the family leaves the Leads page and the Trial List takes them — one screen owns them at a time, so nobody is chased twice or, worse, by nobody.

4. Schedule the trial class

Pick the class and date for the trial. The child appears on that day's register like any other student.

ScreenshotA trial student scheduled into a class, shown on the trial list

The lead follows the child

If this family first reached you on WhatsApp, booking the trial here now moves their lead along with it. It used to not: a child could be in the water on Saturday while their enquiry still sat under *Enquiry* on the Leads page, because the two doors into a trial — the Trial List and approving the assistant's proposal — did not tell each other anything.

Nothing for you to do; it is the same button. It does mean the Leads page finally reflects the desk's work as well as the inbox's.

What happens next

The student sits at Trial until the class happens. After it, you record the outcome — that is a separate job, and the one that converts: After the trial.

Related: Add a student · Work today's follow-up list · The student lifecycle.