Hear what parents really think听听家长的真实想法
Parents rate you from inside their own portal, and you read the scores and comments by branch — separately from why a student left.家长在自己的家长端为你评分，你按分行查看分数与留言——与学生离开的原因分开记录。
这篇指南的正文目前只有英文版。标题、摘要与导览已翻译；内文仍在翻译中。
Two questions used to share one form and neither got answered: *how do our families feel about us*, and *why did that student leave*. They are now two different things, kept in two different places.
This guide is the first one. For the second, see Who stopped, and why.
Parents fill it in themselves
A parent opens Profile in their own portal and finds a short form:
- How likely they are to recommend you, 0 to 10.
- Five quick ratings, 1 to 5: coaching, progress, facilities, scheduling and service.
- One open question, for whatever they want to say.
Nothing to type about who they are — the portal already knows — so there is nothing to get wrong and nothing to guess. Each answer is saved with a snapshot of which children they had with you at the time and where each one was, so a comment can be read in context months later.
Reading it
Reports → Feedback & Retention, first tab. The recommendation score, what families rate you highest and lowest on, how it is trending, and the same split by branch. Export it as a spreadsheet if someone wants to take it away.
The number to watch is the recommendation score. Ratings tell you *what* to fix; that one tells you whether families are quietly telling their friends about you, or quietly not.
When a parent tells you in person
Log Feedback on the student's profile opens the same form for staff, so a comment made at the counter is recorded with the same score and ratings as one sent from the portal — marked as logged by staff, so the two are never confused. It is deliberately not tied to a stop or a decline: those have their own reasons and ratings on the student's history.
What to do with a bad comment
Reply in person, not through the system. The form is for listening, and the portal deliberately gives parents no way to argue back inside it. A call from the head coach the next day does more than any feature could.
Related: Who stopped, and why · The parent portal · Stop a student.