Check what a family owes查看一个家庭欠多少
One page per family: everything invoiced, everything paid, everything credited, and what is still outstanding.一个家庭一页：开过的单、付过的钱、给过的信用额，以及还欠着的部分。
这篇指南的正文目前只有英文版。标题、摘要与导览已翻译；内文仍在翻译中。
When a parent asks "what do I still owe?" or "where did my credit go?", this is the page that answers it, in an order you can read out loud.
Getting there
Management → Parents, open the family, and go to their statement. You can also reach it from an invoice — View Parent Statement.
Reading it
Every money event for that family, in date order:
| Column | What it means |
|---|---|
| Date | when it happened |
| Type | invoice, payment, or credit note |
| Detail | what it was for |
| Reference | the document number |
| Charged | what was added to what they owe |
| Received / Credited | what came off it |
An invoice charges. A payment and a credit note both reduce — but for different reasons, and the Type column is what tells you which.
The two balances, and why they differ
- Outstanding — what they still owe you.
- Credit available — value they can spend on their next purchase, usually from a cancelled package.
A family can have both at once, and the two do not net off automatically. Credit is applied at checkout, against a purchase — it does not quietly settle an old invoice on its own.
Chasing what is owed
Unpaid invoices are real receivables, not reminders. To chase across the whole academy rather than one family, open Payments → Payments and start a payment without picking a parent — you get every overdue invoice in the academy.
Related: Record a payment · Find an invoice or receipt · Class credits and account credit.